Lisbon Trip

Supplier – Sixt
Reservation made on – 10/04/2018
Pick up – 27/07 15:30. Drop off – 05/08 05:00
Cost – £350.00
Car reserved – Intermediate manual saloon, BMW 3 series or similar
Car given – Intermediate automatic saloon, Mercedes Benz C Class
Deposit – €400
Excess – €2100
Card accepted – Credit Card Only
Rating – ***** 5/5

We booked with Sixt at Lisbon Airport – overall the rental was very good. Even though it was the busiest time of the year and there were quite a few people waiting to collect their vehicles, all four desks were manned. We waited approximately 10 minutes before we were served.

The staff member was very pleasant and there was no hard sell at all.

Each member of the Car Hire Bible team has experience working for major car hire suppliers so we understand the targets and pressure desk staff are under to make sales.

Being nice and polite to the person serving you goes a long way! I can guarantee that if you make conversation and build rapport with the agent, your rental experience will be 100 times better. I can’t promise they will give you an upgrade but they are more likely to give you one of their better cars in the group you have booked. There are always cars that agents like to give to “special” customers – good and bad!

During collection, the agent simply asked if I wanted extra insurance, which we declined since we have yearly excess cover. He stated that we were getting a free upgrade to an automatic Mercedes C Class. He also mentioned I could pay to upgrade to other luxury vehicles if I wanted to. I declined this as the Mercedes was perfect for the 2 of us on this trip.

The car itself was great. It would easily fit 5 adults comfortably and have ample space for 2 large cases and 2 smaller ones, such as hand luggage.

Booking early made a massive difference. We booked in April and paid £350 for the 9 days. If we made the same booking in May, the price would have increased up to £740. By June it was a staggering £921!

The rental experience was smooth and faultless. I drove over 1000kms over the 9 days and the return was very easy too. Lisbon Airport has clear signage, making the return process an easy task. As I was returning the car before Sixt’s opening time, I simply parked up in the returns area and put the key in the drop box. When you do this, I strongly recommend you take pictures of the car (both inside and out) to avoid any potential disputes later on.

Sixt exceeded expectations and they get a 5/5 for this rental!